18 Feb 2008 04:53:24 | George Torok
As long as you eat and breathe you will stay alive. But is that
really living? In a crisis that may be enough. If your business
is in crisis - deal with it. But the secret to keeping your
business alive is growth.
That is the litmus test of keeping your business alive. Look at
nature. Everything that is alive continues to grow. Growing your
business is the best way of keeping it alive in the long term.
How do you continue to grow your business? Feed it, nurture it,
invest in it and treat the business as a journey - not a
destination. On your journey you must keep one eye immediately
on the road in front of you and the other on the horizon.
Invest in your business success with smart marketing. Smart
marketing does not entail expensive advertising campaigns.
Instead it means managing all the messages you send about
yourself and your business. Be aware of the unintended messages
as well as your conscious messages. Test for your unintended
messages by asking your best clients. Ask those who did not give
you the business - why did they chose to go elsewhere.
Marketing is a long term investment. Because of that, many get
frustrated, and complain, 'I tried marketing and nothing
happened.' The credibility you build today will help you gain
business months or years later. It may seen tough to justify
that. But don't stop running the day-to-day activities - just
invest a little in your future
Marketing is like planting bamboo. In the first six years the
seedlings only grow about 12 inches high. It could be very
discouraging to the bamboo farmer. Then 'suddenly' in the
seventh year the bamboo sprouts to 6 feet tall. In marketing -
nothing happens suddenly. It takes time for results to appear.
Prospects need to see your name many times before they remember
you and recognize your value. You may think nothing is happening
because you don't see the growth. You are the bamboo farmer.
Not only is marketing sometimes a slow pay back. It is
uncertain. Not everything works all the time. It's been said
that half of your marketing efforts are wasted. The problem is
to discover which half. You don't know - so do it all.
Make your marketing personal. Relate to people because people
buy - companies don't buy. But don't take rejections - real or
imagined - personally.
One of my good clients stopped returning my calls. I continued
to call and send information. I felt discouraged. I thought she
didn't like me any more. A year later she called to say, "I had
a major operation and I did not feel like talking to anyone."
Boy, did I feel stupid for thinking it was about me. Often when
we don't hear back from our clients and prospects -we think it
is us. How can we be so self centered. The world does not
revolve around us. Just ask my teenager - it revolves around
her.
Fine-tune your database of clients, prospects and contacts.
Treat your best clients special. Offer them special services.
Airlines do this with their frequent flyer points and special
status. Stay close to your best clients, keeping them informed
and staying informed about them and their business.
Be unique. Discover the 'unwritten rules' of your business then
break them to be different. Dell broke the 'rule' that computers
must be sold through dealers. Dell is now a leader in computer
direct sales. Stand out from the crowd. Watch for changes in
your industry that may threaten your market. If the crowd goes
down you don't have to go with it. The leaders in any market do
well even in downswings.
Network with leaders in other business to learn about changes -
threats and opportunities in their industries. These are people
who may or may not actually buy your product - but you gain
information, prestige and inspiration from them. You might
partner with them for a joint promotion. It builds your
credibility to be seen with leaders.
Build your credibility as an expert with the help of the media.
Develop your media contacts. You will get the best results from
appearing in print. Print has the greatest credibility and you
can photocopy it for those who did not see it. Build
relationships with editors, writers and reporters in the
publications your prospects and clients are most likely to read
- or respect. Include these media contacts in your database and
treat them like your best clients. Keep them informed of changes
in your business. Meet them for lunch or coffee. Offer to
introduce them to some of your other contacts they may be
interested in meeting.
Write articles about your expertise for the publications. Don't
expect to be paid for the articles - you want to get your name
out often. The easiest articles to write are tips lists. Editors
like them and readers love them - easy to read and use. Once you
get published - recycle the articles and offer to other
publications. Photocopy the articles and send them to everyone
on your database - or at least to your best clients so they
receive useful information and see what an expert you are. You
must be an expert if your words are in print!
Keep your business alive; invest in future growth through smart
marketing.
About Author :
© George Torok is coauthor of "Secrets of Power Marketing";
Canada's first guide to personal marketing for 'non-marketers'.
He delivers seminars & keynotes across North America. To arrange
a speech or training program you can reach George Torok at
800-304-1861 For more information about seminars visit
www.Torok.com