18 Feb 2008 04:53:16 | Pete Prestipino
Most unsuccessful webmasters/site owners spend thousands of
dollars on design, development, marketing/promotions,
optimization and advertising with out giving any thought to
whether they would trust their own site when it comes to buying
products or services online or even sharing information with
that site.
If you aren’t getting the return on investment that you set out
to attain, consider determining your web businesses Validation
Point - the degree that a user believes your message and the
point at which they are ready to trust you enough to take you up
on your unique proposition. By understanding some very basic
principles about human behavior we can learn what it takes to
become “valid” in the eyes of prospects.
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How do Users Find You? Surfers tend to trust websites that they
find nearer the top of search return lists or through respected
site that they are familiar with.
Traditional Search Engines: Since premium placement in search
engines is difficult (if not in some cases impossible) to
attain, sites that appear in the 20th, 30th, or even 1000th spot
really have to make an extended effort to show not only that
their products are of equal or greater value but that their
business meets or exceeds the visitors expectations.
Standard Link Referrals: Traffic sent from other websites is
also a valuable commodity. When webmasters or site owners
believe enough in what you offer to feature your site in their
newsletter or within their Web pages, you build credibility and
trust in the eyes of prospects. By building your overall
Internet popularity, your reputation will precede you as a
business that offers premium products, services or information.
Are You Real, Virtual or Both? While e-commerce technology has
come a long way since its first implementation, most people
still would prefer to make purchases in person or at least speak
with someone on the phone. This gives the prospect the sense
they are receiving personal attention. Since sites that offer
addresses and phone numbers typically perform on a higher level,
it is important to express to visitors critical information such
as details about the company, contact information and easy to
understand privacy policies. These are important parts of a
website because open system almost always outperform closed
ones. Who would you trust more: the person selling watches from
a storefront or the one selling them front the trunk of their
car?
Do others find you Trustworthy? One of the most profound
mistakes web site owners and managers make is not proving their
trustworthiness to their visitors. Sites that sell successfully
online realize the importance of earning visitors' trust through
a policy of open communication. By providing secure billing
pages and explaining and abiding by the content within your
sites' privacy policies, earning trust with prospects becomes
exponentially simpler.
Finding the secret to being trustworthy is more simple that most
people think. By being what users expect you to be (honest,
truthful, reliable, dependable) you increase the chances that
you will earn visitors trust. The next time you look at your
site, ask yourself, "Do I trust this business?"
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If you think your website could use third party validation to
build trust with your prospects, sign up at ValidatedSite.com.
About Author :
Pete Prestipino represents ValidatedSite.com, an online service
providing seals of approval on websites that surfers can trust.