14 Mar 2008 02:22:53 | Marie-Claire Ross
Skilful business writing involves getting your message across
simply and quickly. This often means writing in a style that is
easily read and understood by a broad audience.
Yet, writing simply is often difficult for most of us.
Why? The answer lies in our school education. We learnt that if
we used big words and complex sentences, we were more likely to
get an ‘A’ by our English teacher or University lecturer. The
education system taught us that people who use a broad range of
vocabulary are more intelligent that the rest of us.
There is nothing wrong with writing beautifully pieces of prose
that feature a stunning range of vocabulary knowledge. However,
such writing is unsuitable for a business market.
No business manager has the time to wade through material that
meanders and weaves before a point is made. They are even less
likely to have time to grab a dictionary to work out what the
writer is trying to say.
When I used to work as a market research consultant, I had the
impossible task of trying to write market research reports that
seemed interesting. My immediate response was to write a report
that would make my University lecturer’s proud. Sadly, my
colleagues all felt the same way.
It wasn’t until we had a business writing consultant come in to
train us about how to write at the level of a Year 8 student
that we realised the folly of our ways.
Using my newly found skills of writing a report using simple
English, I proudly produced my ‘easy on the brain’ report to my
manager (who missed the writing class). He told me ‘You write
like you talk’. To this day, I still don’t know if he was
criticising my talking or writing ability, but I gathered either
way he wasn’t happy.
However, from a communication point of view, this style of
writing is perfect for getting your message across quickly.
Later on in my career, I worked at a company that prided itself
on its easy to read reports. While this was true (to some
degree), one of the directors loved to throw in a difficult word
in every report he wrote to make the marketing manager reach for
his dictionary. He thought this was really clever and that his
clients would be in awe of his knowledge. I’m guessing his
clients thought he was a tosser (interestingly, I met an
ex-client years later who told me that when their company
received one of his reports they would quickly scan it to find
the unusual word and then erupt into hysterical laughter).
Articles that are written to impress your audience about how
clever you are, do nothing more than distance them. No matter
how learned your market is, they still prefer to read
information that is easy to digest.
A great way to test whether your writing is easy to comprehend
is to read it out loud. If someone spoke to you, using those
words, could you instantly understand what they were getting at
or would you have to really concentrate?
Scripts for marketing videos are no different. In fact, they
need to be extremely simple in order to quickly grab the
attention of people walking past at a trade show, for example.
Writing that is heavy on technical terms and jargon can be a
real turn off. The beauty of a marketing video is that it uses
both pictures and words. The saying “A picture tells a thousand
words” is a powerful concept with corporate movies. It means you
can actually get away with saying less, but easily get your
message across, because the pictures do all of the talking.
Surprisingly, clear writing can be quite a difficult writing
style to master, but the effort is well rewarded. And look at
the bright side, at least people won’t burst into fits of
laughter when they read your masterpiece.
About Author :
Marie-Claire Ross is one of the partners of Digicast. Digicast
works with organisations who are not satisfied that their
marketing and training materials are helping their business
grow. She can be contacted on 0500 800 234 (Australia wide) or
at mc@digicast.com.au. The website is at www.digicast.com.au.