14 Mar 2008 02:22:53 | Bill Platt
A man went into the local Big and Tall Man's store several times
looking for a job. Finally, on his seventh visit, the store's
owner told him, "I will tell you what. I have this suit here on
the shelf that has been here for years. I cannot find anyone to
buy it. I have some errands to run, so if you will watch the
store while I am out, you will get your chance. If you can sell
this suit while I am gone, you will have yourself a job."
A few hours later, the store's owner returns to find the man
grinning from ear to ear, his clothes in shreds.
The owner was horrified, "What in the world happened to you?"
The man responded, "I sold the suit!"
The owner queried further, "Okay, you sold the suit, but what
happened to your clothes?!?"
"Well," he said nodding, "The guy loved the suit, but his seeing
eye dog was really mad."
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How many half-truths or white lies would you have told to get
the sale and the job? I hope your answer is "None." But, the
truth is, not everyone is that honest.
Did the wannabe sales person tell the blind man that the suit
was ugly? Not very likely. But hey, the customer was blind and
did not know it was an ugly suit. And his friends probably won't
say anything to him about the suit since they know he is blind.
Further, the blind man did love his new suit! So, what could be
wrong with this?
All too often in the business world, honesty is not black and
white, but various shades of gray. People who consider
themselves Christians think little or nothing of exaggerating
the features or benefits of a product or service they are
selling. They believe "white lies" are ok. They reason with
themselves that "Everyone else is doing it."
But of course as Christians, we have an extra obligation to be
honest in all our dealings with others, regardless of whether
they will ever know or not. We are called to live to a higher
standard.
Colossians 3:22 says:
"Obey your earthly masters in everything; and do it, not only
when their eye is on you and to win their favor, but with
sincerity of heart and reverence for the Lord."
If you find it difficult to avoid exaggerating and telling
little "white lies" in the course of your daily living, you will
be challenged even further when your family's well-being and
lifestyle are on the line. The responsibility of taking care of
your family could very well push you to make decisions in your
work you would probably never make outside of your job
environment.
In our story above, our salesman isn't even trying to justify
his actions based on truth and honesty. He did not feel a need
to.
He told the truth when he pointed out how well the suit fit the
man. This truth would have been something the blind customer
could have attested to by the feel of the fit. So you could say
our salesman was honest in this regard.
When our salesman told his customer the suit looked good on him,
how could he have done so if honesty was in his heart? This was
not even a "white lie", but an outright lie. Even the store's
owner agreed with the seeing eye dog --- it was an ugly suit!
In the real world of business, a "white lie" could be something
as simple as what is considered Standard Operating Practice in
the car sales industry. If a buyer tells the salesman he wants
this model in "blue", the car salesman is instructed to tell the
customer that he can get this car in "blue", and proceed to show
the "white" car as a sample. When all is said and done, the car
salesman is instructed to sell the customer the "white" car
because that is the one in stock. In the car sales industry, it
is assumed that the client does not really care whether the car
is "blue" or "white". Therefore, it is okay to tell the customer
a little "white lie" about whether they can get the customer a
"blue" car or not.
Of course, this is only an example. Hundreds of examples exist
in every industry, where the little "white lie" is considered
okay and just a part of the industry's Standard Operating
Procedures. I am certain that if you applied just a few minutes
of consideration to this question, you could think of dozens of
examples within your own business where the little "white lie"
is a perfectly acceptable means of conducting business.
The desire to be looked upon favorably by your customers and
your co-workers is strong. Yet, you must always exercise caution
in the statements you make, because failure to meet the
expectation when you have exaggerated your ability to reach it,
hurts your status and your business more in the long run, than
complete honesty up front.
This is back to Business 101 --- "Under Promise and Over
Deliver." It is imperative to the long-term viability of your
business to meet the expectations you sell to your customers.
Your clients have a strong need in being able to trust in you
and your business.
Whether you are a Christian or not, "white lies" and
"exaggerations" systematically erode your most valuable asset
--- your customers' and co-workers' faith in you. Can you really
afford to pay the long-term price of this sort of behavior? Each
time you find yourself in the position to have to make this
choice, the final decision will be yours to make. Choose wisely.
"I strive always to keep my conscience clear before God and
man." --- Acts 24:16
About Author :
Bill Platt owns The Phantom Writers, a company committed to
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