When you buy software, you are buying a single user license for that software. There are a number of reasons you would need to re-install your software, for example, if you purchased a new computer – as the single user, you would have the right to install the software on the new machine. When a customer calls in with a hardware problem, we ask that the software and product code keys are available when we work on the machine. This way, after taking care of the problem, we can easily re-install the software. Software cannot be backed up or copied. The product code key is found on the back of your case – if the software was purchased already installed in the computer. If you purchased software and installed it yourself, the product code key will be with the software. Save all disks and product code keys in a large, static free envelope – did you know plastic baggies create static which can damage computer parts? Remember, save all software, the paperwork that goes with it – and especially – the product code keys. Call GEEK FORCE for information about static free storage. 602-477-8020.