14 Mar 2008 02:21:23 | Shannan Hearne-Fortner
How hard is it really to be human online? If you ran a brick and
mortar business, wouldn't you be personable and friendly to
everyone who visited your store? Why should you be any different
with your e-store?
It is so easy to hide behind the internet store front and remain
nameless and faceless. But it isn't prudent.
Take some time to walk out the front door of your e-business
occasionally, too. Remember the green grocer sweeping his store
steps? You should do the same. Visit with people online who are
part of your same community. Communicate through email,
networking, even making phone calls. Get out of your store and
into your neighborhood! Be human online.
It is so easy to not be human when doing e-business. And it
costs you so much business not to be human.
The next time you read an article or observe a discussion online
jot down a note or send an email to the author or the
participants or the subject of the discussion. Tell them why the
information was of value to you, and even venture out to ask
them some questions. If you write articles yourself, ask
permission to quote the individual or even do an interview.
Flattery in its most honest form will still take you far!
When you take a human approach to reaching people online, you
get huge results. Very often, these same people who previously
seemed so unattainable will visit your site, make comments, and
even ask to publish or quote you and your content. With, of
course, a link back to your site.
What did you invest in the contact? A few minutes. Twenty tops?
A perfect example is my dear friend Jan Crowell. Jan, who lives
thousands of miles away from me, saw some of my posts on an
email list and took a moment to get in touch with me directly.
That was five years ago! She has been with me through infancy of
http://www.SuccessPromotions.com as well as my youngest child.
We have shared successes, failures, ideas, and a wonderful
friendship. All because she took a moment to make a human
contact with me. I'm pleased to have a wonderful review of a
product Jan introduced me to on my web site.
http://www.successpromotions.com/creview.html Jan has probably
earned more sales of this product for me than I have done myself.
Jan has also done the lion's share of the design work for my
site. Not to mention, my logo! She put forth a little effort to
get in touch with me. And got a friend and customer for life.
(And I don't know what I would do without her) By the way, you
can email Jan at webby@wt.net
When you become human online, and network accordingly, you
create not only to traffic, but something even more valuable -
credibility amongst people who in turn have important contacts
and credibility with a broad audience.
There is a belief that everyone is connected to everyone else in
the world by no more than six outward circles of personal
connections. And that was BEFORE the internet. I have a personal
contact base of people in over 14 countries. And my client base
is wider than that.
So how do you make these personal connections?
Send email. Write letters. Ask permission to do interviews for
articles. Write and tell authors how much and why you enjoyed
their articles. Share your own tidbits of information with
people.
I use a customer relationship management software program called
GoldMine (TM). Other similar products include Outlook Express
(TM) and ACT (TM). GoldMine helps me keep track of who I know,
who they know, what people's interests are, how I can be of help
to them, and maintains records of all the historical data of
previous contacts with each of them. So when I get a new
customer who has a similar niche market to a customer from three
years ago, I can make electronic introductions and help two
otherwise strangers do joint promotions. Thereby building
further each one's personal contact base.
You can do the same thing. One of my personal favorite tricks is
to print double sided business cards. Team up with someone who
caters to your same niche market but does not directly compete
with you. Print each person's business card on one side of a
standard business card. Print twice as many and each of you
carries a stack. Abbraa Cadaabbraa! You begin helping your
friend make personal contacts while they do the same for you.
It always pays to be human instead of pushy. Don't be overly
aggressive or scary in your contacts. Just friendly and helpful.
I always give my initial contact emails and letters a final
reading over and ask myself, if this were coming from my already
pesky little sister, would I be irritated? If you can pass that
test, then you area ready to go.
Are you writing people you don't know, and letting them know
you're out there? Email makes it SO easy. Just don't "bug"
people unnecessarily.
There was a time when only the most aggressive of sales people
seemed to really utilize this human contact networking approach.
More and more people are doing so today. With the growth of
online communities, we are becoming more comfortable with the
process. But don't be fooled into thinking that involvement in a
community alone is not networking in this intensive form. You
have to make personal, one on one contacts. It isn't enough to
be known in your group. You must be known by your group.
Go to Yahoogroups.com and pull up the home page for any email
list that you are already subscribed to. Note how many
subscribers there are. Now compare that number to the number of
regular posters. There is usually a huge difference. Don't just
read the emails. Participate!
Remember, the Internet is about community. Some people take this
all so literally and focus like hell on making the discussion
forums on their site active. That's fine, but there are many
ways to build up a community of peers who can be called upon to
do little favors for you. The endorsement of already respected
online authors may well be more valuable to your site than a
little bit of chatter amongst anonymous participants in your or
somebody else's forum.
It is so important that you be on a prospect's mind when they
actually decide to make a purchase. That is why drip and viral
marketing are so popular. That is why so many of us use
autoresponders. That is why we create mailing lists and use them
over and over and over again.
Make a point of bumping into more well-placed people at the
"virtual water cooler" via email, and don't be surprised if many
of them find a way to incorporate you and your site into their
plans.
This is not one of those crazy get rich quick schemes. It's real
networking. It is how each of us can build a successful online
business doing whatever it is that we do. As such, this strategy
has real staying power.
Grab your virtual broom and step out your virtual front door.
Sweep some virtual steps and be human online. Make some new
virtual friends.
About Author :
Shannan Hearne-Fortner is the President of http://www.Success
Promotions.com and has been involved in the successful launch
and growth of many businesses and online communities.