08 Mar 2008 12:28:38 | Rob Spiegel
There was a precious time then business-to-business (B2B)
ecommerce was the sweet darling of Internet-based business.
Sure, Amazon.com has a great brand name, but B2B was going to
change the very nature of how business would be conducted in the
future. Proponents scoffed at consumer e-tailers while pointing
to the auto-exchange, Covisint, which is projected to handle
some $750 billion in goods annually at some not-to-distant point
in the future. And if Covisint saves automakers just 10 percent
on procurement, well goodness, that adds up.
Yet the promise of B2B ecommerce is now considered bogus in many
business circles, actually in most business circles. B2B has
been called a false economy, the heart of irrational exuberance,
a fool's gold that leads to broken dreams and crushed dreamers.
A surprising number of seemingly bright and sincere executives
hold B2B ecommerce responsible for the very downturn itself.
Oddly, there is considerably less contempt for the area of
ecommerce that really has shown consistent signs of weakness,
mass-market e-tailing. These executives don't scoff at Expedia,
eBay or Amazon.com with the same venom they bring to online
exchanges or supply chain management solutions. Yet if you
examine the list of 600 or so failed dot coms this year, the
greater number come from the world of consumer-based ecommerce.
The quiet secret not often discussed is that B2B ecommerce
continues to show remarkable signs of both present and future
success far beyond consumer Net sales. Consumer e-tailing has
some success stories, but most fall into the area of specialty
sites that sell to consumer segments with intense special
interests such as hot foods, fly fishing, heirloom gardening or
extreme sports. These sites live stealth-like below the contempt
radar. Most of these special sites, when noticed, elicit
admiration.
The bile of contempt is saved for B2B, the area of ecommerce
that will almost inevitably live up to its transformative
promise - in time. And the very executives who look on B2B with
such disdain are actively in the process of implementing
e-business systems in their companies to assist with logistics,
supply chain analytics, inventory management, design
collaboration, Web-based conferencing, reverse auctions,
customer relationship management, indirect procurement and spot
purchases.
So why the heartfelt disdain? Part of the negativity is simply
the result of the audacity and arrogance of the young Internet
entrepreneurs. The dot coms showed up in virtually every
business sector, announcing they had arrived to turn the
industry on its head, all without any depth of experience in the
industry. For all their audacity, they were rewarded with
sky-high IPO results after just a few quick months. Suddenly
these interlopers were valued higher than the decades-old
industry stalwarts. If the young dot com smarties had half a
brain, they would have purchased some of those traditional
dinosaurs. In their arrogance, they didn't see the value of the
dinosaurs. Steve Case of America Online was one of the few with
the wits of nab a traditional industry leader, Time Warner,
while AOL's stock was soaring. Executives of traditional
companies had good reason to fear these upstarts. There was a
moment when an upstart could become your new boss.
Most of the dot com arrogance is gone, and with it went the
swaggering entrepreneurs. Now it falls to the dinosaur companies
to implement the transformation. And do it they will, even while
they trash the concept of B2B ecommerce.
I recently attended the annual executive conference of the
National Electronic Distributors Association. The dot coms that
two years ago came to disintermediate and destroy these
distributors are now "dot gone." In their place are humble
software companies that sell e-business functionality to the
industry dinosaurs. The leaders of these software companies are
former distribution executives whose start-ups were funded by
the very dinosaurs they now serve. Better to buy B2B solutions
from a former colleague than a whiz-kid college dropout who
knows nothing about your industry.
The executives in this industry won. They're eating their cake.
They vanquished the un-scrubbed dot coms and are now happily
hiring their former colleagues to transform their companies. Yet
the bitter disdain over B2B persists. It likely stems from the
quiet anger over the reality that the young no-nothings almost
captured the age-old industries.
About Author :
Rob Spiegel is the author of Net Strategy (Dearborn) and The
Shoestring Entrepreneur's Guide to Internet Start-ups (St.
Martin's Press). You can reach Rob at spiegelrob@aol.com