08 Mar 2008 12:28:19 | Bob Schwartz
Does your firm's website have a form link for potential legal
clients to send inquires through to your law firm,? If so, you
may be wasting your, or your assistant's, time!
I'll preface this by saying that many of the Internet legal
client prospects you deal with in your career will likely be
good, honest people. However, it seems the inquires generated
through many legal web sites cause even the best, most honest,
potential clients, to either intentionally, or unintentionally,
waste your time.
As a professional in this industry, your time is the one thing
you can't afford to waste. If you run out of money, you can
always make more. If you run out of time, all the money in the
world won't help you.
So there is a good argument to be made for the notion that time
is much more valuable than money.
The impersonal nature of the Internet and 'instant response'
culture promoted by it, can be detrimental to efficient lawyer
time management.
If you have a popular legal web site, you will notice that a
large percentage of the inquires requesting legal advice or
opinion, can never be contacted by phone, or reply back to your
emails after you have sent them their requested information.
Actually, with popular legal sites these time wasters can be a
very serious problem. You'll notice I said 'can be' in the
preceding sentence. If you follow my suggestions below, the
occurrence of this happening through your site will be
drastically reduced or eliminated entirely.
Averaging over 100 unique visitors per day to my Houston legal
directory htt
p://www.houston-texas-lawyers-attorneys-directory.com alone,
I know my suggestions really can benefit those of you who
implement them. These are not theoretical ideas, but field
tested and proven techniques.
#1. Show the current average hourly fees or case legal cost vs.
settlement obtained for your clients.
This one step dramatically reduces the 'dreamer/spendthrift'
type of email. It also enhances your credibility to win major
settlements.
#2. All inquiry forms on your site should be set up so that if
vital information is omitted, the form will remind the visitor
when they try to submit it that the fields need to filled in for
the form to work.
What information you want is up to you. Many times, personally,
I do not require the phone number. This is because I feel that
many may fear unwanted 'sales' calls. Plus, after all they are
contacting me via the Internet vs. my toll-free phone number!
I do require the following basic information: A. Full name B.
Address C. Email address D. Nature of case
Depending on the form, other information will be required. Keep
in mind, these people know about you and are requesting your
time. If they will NOT provide you their basic personal
information, how serious can they really be?
Perhaps key to saving your valuable time, is my last suggestion:
Immediately upon receipt of an inquiry from your site, you or
your assistant should reply with a request for some small bit of
additional information. If you do not receive a timely reply to
your inquiry, why invest any more time on this inquiry?
What should you ask for depends on the type of inquire. I ask
for such information as: When the situation occurred, full
extent of damages/injury, and/or have they consulted any other
lawyers?.
Proper time management is crucial to any successful business.
Management of your Internet inquires will increase your
productivity!
"Until you value yourself, you won't value your time. Until you
value your time, you will not do anything with It." -M Scott
Peck
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About Author :
Bob Schwartz runs 15 legal directory sites. Houston lawyers
http://www.houston-texas-lawyers-attorneys-directory.com, Dallas
lawyers
http://www.dallas-fort-worth-texas-lawyers-attorneys-directory.co
m, Los Angeles lawyers
http://www.la-orange-county-lawyers-attorney-directory.com, San
Jose law http://www.san-jose-ca-lawyers-attorneys-directory.com