18 Feb 2008 03:48:41 | Linda Cox
Yesterday you were a vacuum bag salesman in South Piddleville.
Today you're the Vacuum Bag King of the Internet!
And me? I'm your customer. Maybe.
The Through-A-Goose School of Internet Marketing holds that
certain e-commerce websites would be better off streamlining
their designs so they can fast-track visitors through the sales
process and send them on their way rather than befuddling them
with a dizzying array of branding gimmicks and sticky-site
gadgets... and sending them on their way.
Once you're in a goose's system, the thinking goes, there's only
one way out. There are no options or choices, no weighty
decisions, no wrong turns, no time for doubt, no chance of
error. In and out. Zip zam zooey.
A goosed website should be just as slick. The process should be
so smooth and fast that the actual purchase practically precedes
the decision to purchase.
In this light, here are ten thoughts about your vacuum bag
website that threaten to keep our relationship from blossoming
into a completed transaction:
---
1. OVER-STRETCHED METAPHORS
It's not ~really~ a mall or a store or even a kiosk. If
anything, it's an interactive brochure. If it starts talking or
playing music, I get scared and run away. And that off-the-shelf
flash intro doesn't really get my vacuum bag juices flowing
either.
---
2. OFF-TOPIC BET-HEDGING
Do I follow that online casino banner after I buy my vacuum
bags? Or shall I risk blowing my entire twelve dollar vacuum bag
budget there?
---
3. OOZING NEEDINESS
You seem a little too happy to see me. I'm worried that if I buy
something from you, you'll invite me home for supper with the
wife and kids. That's more commitment than I care to make for
vacuum bags.
---
4. RABID INFO-SUCK
You're assaulting me with pop-up windows because you want my
email address so you can inform me when you make changes to your
vacuum bag website. Do I have that right?
---
5. LIMP USP
Google informs me that I can buy vacuum bags from any of one
hundred eighty-three thousand, six hundred and seventy-five
sites. Your Unique Selling Proposition is why I'm gonna pick
yours. If your USP is a Free Vacuum Bag Industry Update
Newsletter, then maybe I'll click over to one of those gazillion
other sites where the USP might be guaranteed lowest price or
free overnight delivery.
---
6. DEMOGRAPHIC MYOPIA
If I came to buy vacuum bags, do you really think the black and
red porn-palace motif is appropriate? Do vacuum bags have
another use I'm not aware of? (Don't answer that!)
---
7. MORE IS LESS
Vacuum bags may be your life, but to us normal people they're...
well, vacuum bags. We don't want a huge selection. We don't want
to think. We don't want colors, sizes, scents, textures, or
frequent flier miles. We just want some zero-hassle, reasonably
priced, work-like-they're-s'posta vacuum bags. Got any of those?
---
8. LESS IS MORE
o Wrap some chains around your "Vacuum Bag Buyers' Forum" and
toss it overboard. Ditto the headline news feed, the search
engine access, and the design award from the from someone who
can't even design an award.
o That blinking "Recommend This Website To Your Friends" button
might be more effective as a blinking "Order Some Vacuum Bags
And Get On With Your Life" button.
o Oh, and thanks for the free email account offer, but
LindaCox@VacuumBagKingUSA.net is a tad clunky for my needs.
---
9. SLIGHTLY ANAL WEBMASTER
Thank you for letting me know the best monitor resolution for
viewing your vacuum bag site. That'll come in real handy when
I'm trying to think of the ninth dumb annoying thing about it.
---
10. ABRASIVE HOSPITALITY
Whoever told you it was important to be chatty and clever with
your visitors was yanking your mouse. If you wanna build
rapport, go stick your tongue in someone's ear. If you wanna
make a sale, sell.
---
So there it is... a few friendly insights from Linda's
Through-A-Goose School of Internet Marketing.
It only applies to certain businesses, of course, but don't be
too hasty in assuming that yours isn't one of them. If your
stats show that most of your hard-won visitors are heading out
through the in door, it might be time for a little stream-
lining.
Maybe then, through the mysterious forces of cyber- alchemy,
your website will be able to convert vacuum bags into golden
eggs!
About Author :
Linda Cox, J.A.M.G., went to sleep and dreamed she was a
butterfly. Now she wonders whether she's a woman who dreamed she
was a butterfly, or a butterfly dreaming that it's Just Another
Marketing Guru. More Linda: http://www.LindaCox.com