23 Feb 2008 10:38:53 | Dan B. Cauthron
On the Net or off, people will usually buy what they need. More
importantly though, they will almost always buy what they want,
if simply to satisfy what may be just a vague urge that exists
only at a subconscious level.
The Internet itself hasn't changed basic human motivation one
whit. While we may be more knowledgeable and more sophisticated
than our forebears, the reason why we do things remains
essentially the same . . . to get what we want and need.
The good news is that people still want and need the same things
they have always wanted and needed. Which of us doesn't long for
more leisure time, financial success, acceptance from our peers,
comfort, security, family stability, prestige?
But as we've already mentioned, the urge to fulfill these needs
and desires may not be consciously realized. Do you go to the
supermarket harboring a conscious thought of providing security
and stability for yourself and your family by fending off
starvation? Probably not. Have you ever felt blue, and went on a
shopping trip to 'feel better?' Probably so.
Then it behooves us as business owners to understand a bit about
human motivation, and the reason why people buy stuff.
Below are five primary motivators of all human behavior. These
apply not only to making a buying decision, but to other aspects
of human life and interaction as well. When you ponder these
motivators, you'll begin to realize that they are deeply rooted
in the human psyche, akin to our most common needs and desires.
1. Desire for gain - usually financial, but also at an emotional
level to gain in love, power, prestige, respect from others.
2. Fear of loss and desire for security - again, usually
financial, but the fear of emotional loss as well. This
motivator can relate to the loss of something already gained, or
to the fear of not gaining something that is perceived as a need.
3. Comfort and convenience - making life easier, less complex,
more productive, more leisurely, less stressful.
4. Prestige and pride of ownership - although it may not be a
psychologically healthy frame of mind, many people do attach the
worth of life to the ownership and accumulation of material
items.
5. Satisfaction of emotion - the act of buying can translate
into a 'feel good' mechanism, possibly satisfying an array of
emotional urges. While we're not suggesting you take advantage,
compulsive spenders quite often experience bouts of the 'blues'
or even depression.
As you begin to ponder and understand your own motivations, so
will you be more able to understand the motivations of others.
We're all human, and for the most part cut from the same cloth.
We share essentially the same needs and desires, even though we
may go about satisfying them in vastly different ways.
The greater your understanding becomes of why people buy stuff,
the greater your ability will be to explain what you have to
offer. You'll be more able to make clear to your potential
customers the inherent benefits you can provide through your
products and services.
As your potential customers come to realize why they should do
business with you, and subsequently do so, at least some of your
own key needs and desires will be fulfilled.
About Author :
Dan B. Cauthron offers original marketing insights and a
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