23 Feb 2008 03:22:23 | Ron Scott
One of the greatest pitfalls in e-commerce is Field of Dreams
thinking, the notion that all one has to do is “build it (a web
site) and they will come.”
“I can’t think of anything further from the truth,” Ron Scott, a
Riverside, California web designer, says. “Even if we develop an
attractive, content rich web site, that is no guarantee that our
client will generate enough sales, let alone traffic, to justify
the expense.
“There has to be a market for a company’s products and/or
services in the first place, and then it has to be properly
promoted”, he went on to say.
This is why the firm recommends their small business clients
answer a number of questions directly related to the development
of a sound business plan before they open their checkbooks.
1. Have you adequately defined your market reach? Do you offer
products and/or services that will be of interest to an
international, national, regional, or local community? The
larger your target audience, obviously the greater your
probability of success. Could you add one or more products or
services that would broaden your reach?
2. What is the global demand for your product and/or service? Do
you have any idea how many internet inquiries are made about
your product and/or service? For an answer to this question,
Scott recommends visiting .the “Pay for Performance Search” page
listed under the heading “Products and Services” at
Overture.com. Enter a keyword or keyword phrase you might use to
find information about your product and/or service in the search
engine suggestion window at the bottom of the page. In addition
to finding out how many inquiries were made the previous month
using that keyword or keyword phrase, you may find a dozen or
more related terms and the number of inquiries made about them
as well. Add the number inquiries and this will give you an idea
just how much interest there is in your product and/or service.
If your reach is local or regional, be sure to incorporate the
names of cities in your search terms. Pay-for-performance
programs sometimes do not allow local or regional advertisers to
use generic terms because their services are irrelevant to a
more global audience.
3. How many of these inquiries actually come from your target
market? Let’s assume you do business in Los Angeles and your
target market is Southern California. If 85% of all inquiries
originate in the United States and that 7.1% of those live in
Southern California , then the potential market in Southern
California represents 7.1% of 85% (6.1%) of all inquiries using
any given keyword or keyword combination.
To calculate the proportion of inquiries in any market area,
visit the U. S. Census Bureau’s web site. There you will find
population projections you can use to estimate the number of
inquiries that are likely to be emanating from within your
market area.
4. What is your likely market share? Of those consumers actually
making inquiries from your market area, how many are likely to
visit your site, let alone make a purchase? Assuming that the
content of your web site is inviting enough to motivate visitors
to either purchase your product/service or to at least make an
inquiry, what percentage are actually going to become customers?
A 1% return is reasonable expectation if you are in a
competitive market and you have a competitively priced product
and/or service. Obviously, the more unique your product, the
more the higher this percentage is likely to be..
5. How many sales will you have to make to recoup the cost of
development and promotion, if only 1% of your visitors take
advantage of your offering? For arguments sake, let us assume
that it will cost you at least $100 to reserve a domain name and
to secure a host, $500 to get a 10 page site designed, and that
you budget at least $100 a month on promotion. How many net
sales will you have to make to recover these costs? Put another
way, how many sales would you need to start making a profit?
6. Do you know who your on-line competitors are? If you don’t,
go to any search engine, enter a few keywords related to your
industry and see who appears on the first page. Visit a few of
them. What is their message? What do you see as their strengths
and weaknesses.? What do you like or dislike about their sites?
How could you make your offering more attractive or enticing?
7. Can you be competitive? Knowing what your competitors are
offering, can you realistically expect to compete with them,
especially when it comes to pricing? Internet inquiries
generally come from individuals looking for a deal so they are
price sensitive. Do your competitors actual provide pricing or
to they ask visitors to make an on-line inquiry or to call for a
quote? If you are in a service related business, what are you
going to have to do to compel visitors to act once they visit
your site? What can you do to separate you from your on-line
competition?
8. How unique is your product and/or service? Do you have a
unique offering, or are you in a highly competitive industry?
Obviously, the more unique your offering, the easier it is going
to be to get exposure and the greater your potential is going to
be for success.
9. How are you going to promote your site? One of the greatest
misconceptions in e-commerce is the notion that to succeed all
one has to do to is submit a site to search engines. This,
unfortunately, is the full extent of marketing for far too many
web sites and rarely gets the job done.
One of the primary considerations when it comes to search engine
placement is popularity. The more sites linking or referencing
your site, the higher page rank it will earn. It is fairly
inexpensive to get a link on a wide variety of permanent
directories, but it takes more than directory links to
significantly increase a site’s popularity. If you or your
webmaster don’t take the time to negotiate link exchanges with
non-directory related sites, especially those who have high
rankings, you are not likely to gain favorable positioning in
any but the most insignificant search engines. 10. What have you
budgeted for promotion? If you cannot afford to promote your
site, you might as well forget spending money on its
development. To get a quick idea what it might costs to promote
your product or service on line using a pay-for-performance
advertising program, visit Overture.com again. Enter one of your
industry related keywords in Overture’s internet search window
on the company’s home page.
When the results appear, click on “View Advertiser’s Max Bids”
link that appears to the top and right. The highest bidder wins
the top sponsored position on Yahoo, MSN, CNN, Alta Vista,
InfoSpace, Overture and a dozen or more minor search engines.
The top three sponsored listings will appear above normal search
results at the top of these search engines whenever the surfer
uses keywords or keyword phrases the advertiser has bid on.
These questions are not all inclusive, but they do provide food
for thought. Hopefully, they will help those interested in
establishing a web presence a better idea of what will be needed
to achieve a predictable degree of success as well as a
reasonable return on investment.
If you would like more information, visit
http://www.websitetutoring.com.
About Author :
Ron is an experienced web site designer and trainer who spends
most of his time showing clients that they are better off
handling the design and management of their business web sites
in-house. His firm's services are restricted to Southern
California.