22 Feb 2008 03:51:01 | Johann Sebastian S.
About two weeks ago I unveiled my emotional sentiment to this
wonderful lady friend of mine I have known for several months.
Over a simple dinner on a Friday night, I shifted up the gear to
ultimately culminate in an unforgotten moment - disclosing how
I've come to admire her and proposing to explore the
relationship further.
Unfortunately her reply wasn't the kind every mortal man ever
craved for. Citing differences in character, she yanked the plug
and put me in an absolutely zero voltage; in short, a total
rejection.
Whatever the final chapter of this would-be long and arduous
story is totally irrelevant to the central theme of this column.
I was actually more amazed at how, in the course of two months,
I subliminally managed to generate my aura of skepticism - one
of personal nature she admittedly will never put up with.
Interestingly, I have received similar responses from those I
know who allegedly observe that particular aura from things I
say and my approach to various endeavors. To sum it up in a
marketing context, skepticism is MY BRAND.
My brand? Could an individual possibly have a brand? For
starters, little that we know that our aura -- driven in some
ways by our characters, inner feelings, the way we talk, how we
dress -- implicitly tells the world who we are and what they can
(and should) expect from us. Our aura is analogous to consumers'
expectations of a brand. Our aura is our brand.
Implementing this concept to online branding takes into account
the fact that the Internet is now a primary destination of
Americans for finding information, according to last December
survey by Pew Internet and American Life Project. As people
navigate your website to search for your products, services, and
company information, it should consistently deliver your brand
identity and conveys value propositions across pages. By now,
your website should be a critical part of your entire
brand-building efforts, far beyond electronic brochure. Like
you, it generates an aura, and the aura is the brand.
Resembling broadcast and print media, online interaction is
capable of educating users of your brand promise and how it can
realize that promise into distinctive value. What's more, the
Internet enables longer interaction than the typical 30-second
spot in traditional media - a unique advantage in information
search -- allowing bigger breathing space to ingrain your
message by capitalizing on site elements. Basics such as
content, colors, layout, and language style, as well as features
like online survey, sweepstakes, or video, must incorporate and
communicate your brand promise.
A case in point is ESP Guitars, whose guitars are recognized
among the guitar-playing community as the weapon of choice for
heavy, rock-oriented music. Coming in intimidating shape,
hot-rodded parts, as well as eerie finishes, ESP guitars are
associated with personas and bands with unforgiving image -- the
likes of Metallica's Kirk Hammet, Jeff Hanneman of Slayer,
Sepultura, and solo artist George Lynch. Interestingly, despite
its lengthy list of endorsing artists of various musical
orientations, ESP only manufacture signature guitars for a
selected few of rock players.
Upon arriving at the gateway page that is adored with three
bizarre-looking musicians in your average rocker fashion, you
will instantly get the idea of what constitutes the ESP name -
hard and fast music, independence, freedom, anti-establishment
attitude.
Going further into the homepage, you will come across interviews
and news on rock guitarists ESP touts as its unofficial
spokespersons. There is an interview with Kirk Hammet, Metallica
giveaway info, review of radical-shaped LTD Devil Girl guitar
(see the name?), as well as tour updates on Danzig and Soulfly -
two of the last defenders of heavymetal.
A bit to the bottom you will find a thumbnail image that leads
you to a page showcasing ESP's custom guitars in, you guess it -
flashy graphics and uncanny designs.
ESP doesn't shy away from more conventional designs and 'softer'
players such as Rolling Stones' Ronnie Wood, but they are
relatively insignificant - at least judging from a visit to the
site. And unless you care enough to dig deeper into the
artist-list page, all you will encounter is how ESP guitars can
deliver the sound you need for playing heavy riffs and fast
licks.
The incorporation of the news, product info, images, and
endorsing artists educates new prospects of ESP brand and what
it promises to deliver, while reinforcing its image and
character to those already familiar with the brand. Would it be
the same if ESP mimicked Gibson Guitars website? Considering the
site's something-for-everyone impression that bolsters
consumers' already-ingrained perspective of the Gibson name, ESP
would likely confuse its loyal customers and drive prospective
players to competing brands that are just a click away.
Your website is too important an element to be left alone as an
electronic brochure. As the Internet has been shown to be an
effective brand-building medium by various research, your
website must be an integral element of your overall branding
strategy. Like you, it generates an aura, and the aura is the
brand.
About Author :
Johann is an Internet Marketing Consultant at Microsoft The
Business Internet Competency Center in Jakarta, Indonesia. You
can reach him via email at independent@excite.com or visit his
company's website http://www.mbicc.com and his online branding
e-zine http://www.pranala.com