22 Feb 2008 12:48:32 | Robert Plank
You might like to think that when you put out a web-based script
for sale you hold a monopoly on who and who can install it. Not
true. Even if you make the thing the easiest script ever
installed, you will be dealing, not necessarily with newbies,
but with people who aren't as technologically skilled as you.
These people can type, work a web browser and navigate your
interface, but they don't know how to setup a database, set
permissions on files and so on, and don't care to.
This is where you come in. People who are too afraid of
installing your script are leaving space wide open for you to
swoop in and build a steady stream of income around this need.
Installing a script (especially your own) could quite possibly
be some of the easiest money you ever make in your programming
career. That is, if you do it right.
There are a couple of things that you need to do as a script
installer, that actually are pretty much common sense.
Tip #1. You need to be fast. This means if someone puts in a
request to do an install, do the install as soon as you get it.
With most scripts installation is 5 minutes or less so this
should be no problem for you. If you don't check your e-mail
every day, it's possible to setup forwarders or filters on your
server that can send an SMS to your phone and page you
immediately. Believe me, people love it, especially on the
Internet where the expected wait time for stuff is 24-48 hours,
when they give up their money and 5 minutes later, their script
is loaded and ready to go on their server.
Tip #2. Charge a lot! Even though you're only putting in 5
minutes of work, the work you are doing is invaluable for the
customer. It's better to think of it as a fee than an "hourly
rate." Do not charge $5 or even $10 for an install job. Do $25
minimum. $50 is a good number if you can get away with it.
Doing install jobs for Lightning Track, my first "big" script,
the price was $50 if you were setup on a familiar web host like
Host4Profit or ThirdSphere, and $75 if you were on some unknown
host since there were a couple of unexpected things that could
come up for example on Windows-based hosts, or hosts without
easy to use control panels.
People will pay, and will be satisfied if the service is timely
and reliable.
Tip #3. Use a form. Have a special page prepared with details
the person can fill out, like your web host's name, your domain
name, FTP login and password, control panel username and
password, mySQL username and password.
Most "FormMail" type of scripts allow you to create as many HTML
form fields as you like - and different types... radio buttons,
text boxes, dropdowns, etc.
(You only need to do this if you have more than one install
request per month. I've found with the majority of products I
sell, I end up giving a URL to a simple feedback form containing
only a "comments" field. If the demand goes way up and you need
to make the form more detailed to save you time, do it. But if
you have other stuff to do when setting up your product don't
let a simple form hold you up.)
I've found that most people who are smart enough to ask for an
install include this sort of information already but this will
keep you from someone who has absolutely no clue from e-mailing
you back and forth or calling you on the phone. Let them know
which fields are optional so even if they don't know their mySQL
password, you can check in the control panel and set one up if
you have to.
So you should definitely NOT provide free installs to customers
because your time important. With paid installs there is no way
you can be "swamped" - at $50 per install, 10 install requests a
day means $500 for 50 minutes of work total.
If at some point you decide even THAT work is too repetitive,
you can always hand the install jobs off to some trusted
associate, doesn't even have to be a programmer, just someone
skilled enough to add a database or do whatever your install
instructions require. Finding a person willing to make $50 for 5
minutes of work is not at all hard.
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