22 Feb 2008 05:30:38 | Jaimie Marzullo
Writing an effective résumé can certainly be challenging. There
are numerous rules and none of them apply 100% of the time. It
is often much easier for people to craft their document if they
understand the boundaries within which they will need to operate
100% of the time - the mistakes that should never be made and
will brand a job-seeker as unprofessional. Eliminating all of
these errors from your résumé will go a long way in improving
your chances of securing an interview.
1. "Responsible for..."
The Problem: This is one of the most common, and most
amateurish, résumé errors. There is no greater example of weak,
passive writing than the overused "responsible for." There are
two base reasons why this phrase is to be avoided. The first is
that it is already understood that the information included in
your résumé are activities that you were responsible for; this
is the equivalent of writing "we cook..." before an item listed
in a restaurant menu. The second reason is what I alluded to
above: "responsible for" is passive, bland, and boring. It does
nothing to draw in the reader, and demonstrates no specific or
relevant skill. With the average résumé being read in
approximately seven seconds, the first word or two in each
sentence is absolutely critical because it is the information
that will be read first and most. Whether anything else in a
given sentence will be read at all entirely depends on if the
first couple of words strike a chord with the reader. If the
hiring manager holding your résumé does not spot keywords of
interest in those vital locations, then the entire résumé is
probably going in the trash, no matter how great the rest of
your information is.
The Solution: A great way to test the quality of a résumé is to
read just the first word in each sentence, and see what image
those words build of you as an employee. If your first words
consist of "responsible for", "helped", "handled", or other
passive language, then you're not creating a powerful or
compelling first impression. Open each and every sentence with a
power verb that is relevant to the job you are applying for.
Words such as "manage", "direct", "administer", and "process"
can often be used to replace "responsible for", and are far more
effective.
2. Using a paragraph format.
The Problem: As mentioned above, the average résumé is read in
approximately seven seconds. In those precious few seconds, the
hiring manager will skim through your entire document and
determine if you possess the qualifications needed for the job.
If your information is organized in long, dense paragraphs that
are difficult to read quickly, they are most likely not going to
be read at all. Think of your résumé as a shopping spree... if
you have only seven seconds within which to conduct your
shopping spree, which would you rather be faced with: an
enormous pile of products where it is impossible to discern what
each individual product is without an in-depth perusal, or an
organized, easy-to-navigate row of products that are displayed
independently so that you can easily see what each is? Remember,
you have only seven seconds. I think we'd all agree that it is
much easier, when on limited time, to approach information that
is already parsed out for us. Paragraphs are intimidating to the
eye and for the hiring manager who has literally hundreds of
other applicants to choose from, the loss of one whose document
is difficult to read is not going to be a consideration.
The Solution: Create brief, bulleted statements. Each statement
should focus on one particular skill and be no more than two
lines in length.
3. Repetition.
The Problem: It is not uncommon for people, in an attempt to not
overlook anything, to mention the same skills multiple times
within the same résumé. This creates a boring, stale document in
which the heavily repeated skills overshadow everything else. In
addition to this, the repetition contributes to excess length;
again, we come back to that same seven seconds. Let's say, for
example, that in your resume you want to list skills A, B, C,
and D. If you do just that, then it is easy to identify all of
those skills in seven seconds. If, however, your résumé lists A,
B, A, A, B, B, B, C, A, C, B, A, A, C, B, D, C, A... suddenly,
your qualifications are not as obvious and one - D - could very
easily be overlooked.
The Solution: Identify which skill each and every statement is
addressing and write that information directly on a copy of your
résumé. Then review the skills listed next to all of your
statements. Are you seeing one or more skills listed over and
over? Consolidate this information. Also, don't fall into the
trap of repeating information from one section to another; if
you mention an accomplishment in your Professional Summary, do
not mention it again in your Professional Experience.
4. Writing job descriptions.
The Problem: Committing this error is what can make the
difference between getting an interview and losing the
opportunity to someone else. Employers are not interested in
what activities you performed on a daily basis - they are
interested in how well you performed those activities. Stating
that you "processed paperwork" gives no indication of what type
of employee you are... this same statement could apply
accurately to the person who doodles on the desk and misses
deadlines as well as the person who exceeds deadlines and quotas
and has 100% accuracy.
The Solution: Focus on accomplishments. Many job-seekers
disregard this advice with the mistaken notion that they do not
have any accomplishments. Most of the time these people do have
quantifiable achievements; they just don't realize that they do.
It can be difficult to look objectively at our own experiences.
Review employee evaluations. What positives are noted? Think
about special projects or busy times; were there any instances
in which you were praised, or were very proud of the job you
did? Any times in which you improved processes, made or saved
money, or lifted some of the burden off your supervisor's
shoulders?
If you truly have no accomplishments, then focus on results.
What are the results of your work? For example, "processed
paperwork." What paperwork and why? What does this paperwork do
for your company? "Facilitate ongoing litigation by processing
complex legal documents" is much more effective than simply
"Processed paperwork," although both would technically be
correct.
5. Using Objective statements.
The Problem: This is often the result of a job-seeker who has
either been out of the market for a long time, or someone who is
using a dated résumé-writing manual. Objective statements have,
thankfully, gone out of style on résumés. Why thankfully?
Objective statements are counter-productive. By definition, an
Objective states what you, the job-seeker, want. The problem
with this is that the hiring manager does not care what you
want; the hiring manager cares about what you can do for the
company. Additionally, what you want should be clear from your
cover letter and by the simple fact that you sent your résumé in
the first place - it does not need to be repeated (see #3,
above). Since this is often positioned at the very top of the
résumé, it is a regretful waste of highly visible space that
should be used to appeal to the interests of hiring managers,
not to address information that the hiring manager isn't
interested in.
The Solution: Professional Summary, Profile, Summary
Statement... whatever you want to call it, a summary section at
the top of your résumé that reviews your strongest, most
relevant skills and abilities is a surefire way to capture the
attention of your reader and encourage him or her to read on.
This is also a highly effective strategy to position notable
achievements that occurred early in your career in a visible
location.
About Author :
Jaimie Marzullo is a professional résumé writer and career
counselor, and owner of http://www.leadingcareers.com. With
additional expertise in U.S. employment and labor, family
medical leave, disability rights, and human rights laws, she has
served as a consultant to small businesses, educational systems,
healthcare organizations, and government offices.