22 Feb 2008 03:49:58 | Tatiana Velitchkov
It's a situation many entrepreneurs inevitably find themselves
in, after the first few months of doing business online.
First they build a website designed to attract the attention of
millions of people. But when the first of the millions start
coming in, these same business owners often feel like turning
them away.
And it's not that they don't want new business.
It's just that they have a difficult time meeting the demands of
existing clients, responding to the inquiries of potential
customers, AND keeping their website as updated as they
promised, all at the same time.
If you're one of these entrepreneurs, don't pull your hair out
just yet.
Here are 4 time saving options you can use to keep old business
alive, attract new ones regularly - and still keep looking good
on & off the web.
1) Outsource or Delegate
If you find that online activities are taking up too much of
your time - time you feel you could better use for other aspects
of your business - then you should decide to either hire a
skilled employee, or outsource the tasks to the experts.
The most common - and most time-consuming - web-related
activities that most business owners have to attend to are:
- reading & responding to email - creating & uploading new
content for your website, and - managing & moderating your
mailing lists
The good news is that these things can be performed by anyone
with a computer & internet access, and therefore CAN be
delegated to people with the proper skills.
In fact, many skilled editorial, administrative, and web
development professionals are already offering their services on
the web. To find them online, just go to any search engine and
use the following key words:
- editorial services - ghostwriting - virtual secretary, and -
web development
2) Plan for A Low-Maintenance Website
Not all websites are created for the same purpose; it only
follows that different websites would need different amounts of
maintenance.
The following 3 website types are the ones that require the
least:
a) The Press Kit
Designed to encourage the press to write (good) stories about
you & your company, this type only needs a few regular pages to
do its job:
- your latest press release - background information on you &
your company - biographies of key members of your staff -
downloadable photographs of your people & products -
downloadable & printable brochure - magazine articles written by
you or about you & your company - downloadable video & audio
files of your interviews - downloadable promotional items or
product samples
The only time you need to update this kind of site is when you
have a new press release out for distribution (monthly), or if
any major changes have happened among your staff or company that
need to be included in the background information (quarterly).
b) The Catalog
This site shows off the different products & services you have
to offer, and the only things you really need to update here are
the price tags - which are easily manageable on a quarterly
basis.
c) The Brochure
Like the catalog site, the brochure site showcases everything
you have to offer... except that you don't reveal the prices
just yet.
Although this type is the easiest to maintain (i.e., quarterly
or semi-annually), the trick is to make it so compelling that
interested customers will immediately contact you after viewing
the site... and not get turned off by the lack of information,
forcing them to continue their search elsewhere.
3) Use Automating Scripts & Programs
The interactive nature of the internet makes it very easy for
surfers to instantly "interact" with you.
Although this is the major appeal of every website, it's also
practical to make the internet work FOR YOU, too.
Use these same automating programs to save you time, while
keeping your surfers satisfied with the amount of interaction
you can reasonably offer.
a) Autoresponders
Internet business gurus hold that every email inquiry should be
answered within 24 hours or less.
Although that makes perfect business sense, there WILL be days
when it would be close to impossible to do - especially if
you're holding down 3 or more positions in your company.
The best way to keep to this business practice (while still
managing to get some sleep each day) is to set up an
autoresponder system for your email.
These systems send out an automatic response to each email,
providing your interested client with a prompt reply and an
assurance that you will attend to his specific request as soon
as possible.
b) Form Messages
Form messages are pre-written responses to the most common
inquiries about you & your business. It's best to draft them
long before you expect to get a deluge of emails, and save them
in an easy-to access file in your computer.
This way, you don't have to think long & hard about the same
questions over and over again, or spend countless minutes
answering a simple email.
Just make sure to modify the names & details in your form
messages, to avoid any embarrassing situations with new &
regular clients.
c) Automatic Processes
Mailing list & ezine subscriptions. Updating of your client
database. Credit card processing. Username & password generation.
Whenever possible, use available services & programs to
automate these common processes on your website, requiring the
least possible amount of input from you.
If you decide to manually manage these things now because you
can "still handle them," you might find yourself struggling
later when your website becomes as successful as you want it to
be.
d) Web Templates
If you find it necessary to your business to maintain a
regularly-updated website, then ask your web developer to create
web templates that you can use for easier updates.
Ideally, these should be the kind where you can type in (or
copy-and-paste in) your most current article or editorial, and
then have it automatically uploaded to the proper page at the
click of a mouse-button, without having to rename/rearrange
directory files or deal with file transfer protocol (FTP).
Yes, it may be true that conducting business in a fast-paced
generation could leave you feeling winded.
But if you aim to keep your business fit right from the start,
then running your own company should be good not just for your
pockets... but also for your heart.
© Tatiana Velitchkov
About Author :
Tatiana is the publisher of: www.TheFortunesEzine.com, the
FortunesEzineWeekly at www.TakeYourFortune.com, and owner of the
traffic-solution slam advertising sites www.Guaranteed-Hits.com
and www.Guaranteed-Hits.net