18 Feb 2008 04:11:12 | Kerri Salls
Finding and keeping the right team is one of the toughest and
most important tasks you take on as a business owner or
entrepreneur. Yet it doesn't always get all the attention it
warrants. Business owners focus on the work. In contrast, when
investors (Venture Capital groups or Angels) look at a business
they are likely to focus more on the team than the business.
Why? As Jim Collins substantiated with his Fortune 500 research
for his bestseller From Good to Great, it's the team that
creates and sustains success.
So when you're thinking about the team you want with you, as you
build or grow your vision of the business, here are some
constructive tips to do it right from the start:
1. THINK FIRST - It's tough for small businesses to think past
the next electric bill. But before you hire, think through:
What skills and experience do I need now in that position, to
accomplish what, by when?
When we're successful (3, 6, 9 months) what skills and
experience will I need in that position?
What don't I do well and need somebody else to do better?
What are the characteristics of people who've done well working
for me? Done poorly?
This is not about titles, organization charts or job
descriptions. It's about the right people.
2. WHAT CAN I OFFER - Once you know what you need short term and
medium term, think through what you can offer:
* Salary * Equity/Bonus/Promises * Perks * Location * Work
environment * Schedule
Add it all up, not just for one person, but for everyone on the
team. Too often entrepreneurs and sole proprietors look at each
hire separately, in isolation, rather than visualizing the
overall impact on the business.
3. LOOK BEYOND THE RESUME AND THE JOB DESCRIPTION - Now that you
think you know what skills and experience you need, be prepared
to discard your requirements for the right person. Good to Great
companies learn it's more important to get the right people on
the bus and then figure out where to place them. When you have
the right people, they will do everything in their power to
build a great company. Not because of what they will get out of
it, but because they simply cannot imagine settling for anything
less.
4. FRIENDS ARE GOOD, STARS ARE BETTER - Entrepreneurs
instinctively - and correctly - want to be in the foxhole with
people they absolutely trust. So we first turn to friends to
hire and work with because we know, like, and trust them. But is
that enough to build your business on? Not always. Be careful to
distinguish between how much you like - or even trust -
potential and current employees, and whether they will be
standout contributors. You need stars in every position, not
just someone who can fill a slot. Also, you need the straight
truth, with no sugar-coating. Sometimes friends and family can't
do that - they are friends and family first. Then there are some
jobs where you never want a friend. For instance, I want my
accountant to provide stellar, ahead of the pack, intelligence
to grow the business or protect our interests. I don't need
him/her to be the office glue.
5. QUESTIONS NOBODY ASKS BUT YOU SHOULD - Ask the tough
questions before they join the team, for example:
* What should I watch out for if I hire you? * Name a couple of
people who don't like you and why? * Describe your last failure.
Don't bother with clichés like "Tell me about your weaknesses."
Everyone has canned answers to them.
6. WHAT CANDIDATES SHOULD KNOW ABOUT YOU - They need to be able
to trust and respect you quickly, so it's important to be clear
about your values, workstyle, strengths too. Be sure they know:
* What you do well. * What you do poorly. * What you don't get
around to doing * When you will interfere and why. * When you
get mad and why. * What you really want from them.
7. WHEN TO STOP THE BLEEDING - The moment you feel the need to
tightly manage someone, you've made a hiring mistake. The best
people don't need to be managed. They want to be taught and led.
If you wait before acting, it is unfair to the strong performers
and you risk losing them. It is also unfair to the person who
must get off the bus. You're stealing a portion of his life,
time that he could spend finding a better place where he could
flourish. If you have someone on your team who is just not quite
working out, and you've explained why and what you expect, but
it's been a month and it's not happening, what do you do? He/she
goes. Now.
Summer Small Business Re-evaluation
Whether at the beach or on a mountain, I find the summer is a
great time to lift my sights to the broader horizon. It's a
great time to regroup solo, or with your team, on what's
working/not working, what the opportunities are and what it will
take to get there in the next 12 - 18 months.
Summers can offer small business owners opportunities not
usually available in busier times. With either a slower pace or
more time off, it might be an occasion to re-evaluate plans made
earlier in the year.
Richard Magid, CEO of SoundBoard, a New Jersey company that
holds support groups for small business owners said in a
statement to Yahoo! News: "You can make changes to your business
model, re-evaluate clients, really plan out your budget and some
of the investments you want to make."
"You can get a sense of the good, the bad, and the ugly-what
have we planned for that wasn't done, what have we done that
didn't work," said Magid.
It can be a good opportunity to discuss and plan out your
business objectives and strategy for the rest of the year or
longer. It may be a good chance to make decisions on capital
investment or resource planning. As advocated by
AccountingWEB.com, "Scheduling an appointment with your
accountant may be one of your most important to-do items."
Implementing new hardware or adding software or systems can be
done easier in the summer than in a busy time. Repairs to other
equipment or performing a necessary renovation may be done
easier during this time. Planning for holiday sales or bigger
year-end shipments may also be a timely consideration if you
sell or ship a majority of products at the end of the year.
The summer is also a good time to take advantage of seminars or
tradeshows to check out new products and services as well.
Taking advantage of the seasonal weather is a good opportunity
to nurture relationships with employees and customers by finding
different ways to show your appreciation outside the office.
Planning time to plan is no small matter. With your vision and a
plan, everything else falls into place.
About Author :
Kerri Salls, MBA runs a virtual business school to train,
consult and coach small business CEO's and entrepreneurs in 10
key strategies to make more profit in less time. Learn more at
http://www.breakthrough-business-school.com/products.html or
sign up for a free weekly newsletter at
http://www.breakthrough-business-school.com/newsletter.shtml