18 Feb 2008 04:09:38 | Daniel Barnett
Your visitors are your most important Internet asset. Without
visitors, you don't have buyers, and without buyers you don't
have a business.
But visitors are a fickle beast. Somewhat like a cautious mouse
- always sniffing and nosing about, but at the first sign of
trouble off they scamper.
Your web site could be littered with tiny little signs that are
causing hundreds of visitors a week to simply close their
browser window on you. At the first sign that you are
untrustworthy your visitor will be clicking off elsewhere. This
could be costing you a serious loss of revenue.
1) Hype and Over Sell Don't hype it up Too Much. Always keep to
an appropriate tone, always keep it believable. If it becomes
over-hyped, people will soon dismiss your venture, and there
goes your customer.
2) Avoid mis-typez, spelling errors and sloppy grammar. These
are all potential signs that your product is also shabbily put
together. If you haven't taken the time with your web site,
who's to say that you have taken the time developing your
product?
3) Missing Elements. Missing graphics and dead links give the
impression that you might be going out of business, or that you
don't care. It looks like your site hasn't been maintained…and
if this is the case, your customer is immediately going to be
concerned about the product and after sales service.
4) Last Updated July 1997. Never put a text line on your pages
that says "last updated xx July 1997". This will always give the
impression that your site is old…even if it was updated two
weeks ago. If you carelessly forget to update that line (it
happens) visitors may not bother to look any further because
they think that it is dated information. Worse still visitors
may believe that you are out of business because it has been so
long since you changed the content.
If it is important that your visitor knows that the information
is completely up to date, then ask your developer to use some
JavaScript code to automatically write in the current date every
time the page is loaded.
5) Still Under Construction. There is no need to put an "under
construction" sign. Every single web site out there is under
construction. You are also sending the visitor the impression
that you are not ready for their sale yet…this is very much the
wrong signal to send.
6) You Are Visitor Number 123. Hit counters on your page are
unprofessional. You don't want anyone knowing they are only the
123rd person visiting that page. It makes you look small and
unpopular, again not a good signal to send out.
7) Multi Award Winning Site? Forget about small unknown web site
awards. There are soooo many on offer now that it is
meaningless…who cares! If it is a well known, prestigious award,
or if it matters to your target audience, then go for it.
Otherwise don't waste the bandwidth sticking some logo up there.
This is only one of hundreds of original Internet Marketing
articles that can be found in Work the Medium. The 200 + page
book is divided into sections on Online Selling Strategies, Web
Design and Navigation, Marketing Your Web Venture and Building
Serious Traffic, Secrets to Search Engine Success, and Affiliate
Marketing: The Ultimate Online Sales Force.
About Author :
Daniel Barnett, co-author of Work the Medium, a 200+ page manual
of Internet Marketing, Promotion and Selling Strategies:
http://www.workthemedium.com